Privacy Notice

This Privacy Notice shall become effective as of 25th May 2018

At autokitchen UK, we understand that we have a responsibility to protect and respect your privacy and look after your personal data.

This Privacy Notice, inclusive of our General Terms of Service, explains what personal data we collect, how we use your personal data and how we store your personal data securely.

We must advise that this policy is subject to change, so please check our website on a regular basis for any further changes.

Data Protection law will change on 25th May 2018

This Privacy Notice sets out your rights under the new laws.

Who are we?

autokitchen UK is a provider of kitchen, bathroom and bedroom design software, based in Hertfordshire. Autokitchen UK have a registered office at Scotsbridge House, Scots Hill, Rickmansworth, WD3 3BB.

How the law protects you

Data protection laws state that we are only able to process personal data if we have valid reasons to do so. The basis for processing your personal data includes, but is not limited to, your consent, performance of a contract, to enable billing and remittance, and to contact you for customer service purposes.

How do we collect personal data from you?

We receive information about you from you when you use our website, complete forms on our website, if you contact us by phone, email, live-chat or Exhibitions in respect of any of our products and services or during the purchasing of any such product.

If you provide us with personal data about a third party (for example when filling your information), you warrant that you have obtained the express consent from the third party for the disclosure and use of their personal data.

Your personal data may be automatically collected when you use our services, including but not limited to your IP address.

What type of data do we collect from you?

The personal data that we may collect from you includes your name, address, email address, phone numbers.

We merely process such data on your behalf, subject to our Terms and Conditions and you are responsible for any applicable legal requirements in respect of your content.

How do we use your data?

We use information about you in the following ways:

·         To process orders that you have submitted to us;

·         To provide you with products and services;

·         To comply with our contractual obligations, we have with you;

·         To help us identify you;

·         To enable us to review, develop and improve the website and services;

·         To provide customer care, including responding to your requests if you contact us with a query;

·         To administer accounts, process payments and keep track of billing and payments;

·         To carry out marketing and statistical analysis;

·         To notify you about changes to our website and services;

·         To provide you with information about products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes; and

·         To inform you of service and price changes.

Retention periods

We will keep your personal data for the duration of the period you are a customer of autokitchen UK. We shall retain your data only for as long as necessary in accordance with applicable laws.

On the closure of your account, we may keep your data for up to 7 years after you have cancelled your services with us. We may not be able to delete your data before this time due to our legal and/or accountancy obligations. We may also keep it for research or statistical purposes. We assure you that your personal data shall only be used for these purposes stated herein.

Who has access to your personal data?

Third Parties

For the avoidance of doubt, we do not and never shall sell your personal data to third parties for marketing or advertising purposes.

Your rights

In preventing the use or processing of your personal data, it may delay or prevent us from fulfilling our contractual obligations to you. It may also mean that we shall be unable to provide our services or process the cancellation of your service.

You have the right to object to our use of your personal data, or ask us to delete, remove or stop using it if there is no need for us to keep it. This is known as your right to be forgotten. There are legal and accountancy reasons why we will need to keep your data, but please do inform us if you think we are retaining or using your personal data incorrectly.

Our Privacy Notice shall be made clear to you at the point of collection of your personal data.

Links to other sites

Fasthosts may provide links to other design software from of our group of companies

Where we store your personal data

We follow accepted ISO standards to store and protect the personal data we collect, including the use of encryption if appropriate.

All information you provide to us is stored on secured servers and hard drives in our office.

By providing your data to us, you agree to this transfer and storage. However, we will ensure that reasonable steps are taken to protect your data in accordance with this privacy notice.

As the transmission of information via the internet is not completely secure, we cannot guarantee the security of your data transmitted to our site and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

We do hold any sensitive data.

Data Breaches

In the event of a data breach, we shall ensure that our obligations under applicable data protection laws are complied with where necessary.

Contact us

Please email any questions or comments you have about privacy to us at privacynotice@autokitchen.co.uk